1. Warranty Coverage

We provide warranty coverage for the following laptop brands sold on our website:

  • Acer Laptops
  • Apple Laptops
  • Samsung Laptops

Our warranty covers defects in materials or workmanship under normal use and operation. If any product purchased from us is found to be defective during the warranty period, we will repair or replace it at no additional cost to you.

2. Warranty Period

The warranty period depends on the manufacturer and model of the laptop you purchase. For each brand, the standard warranty period is as follows:

  • Acer Laptops: 1 Year Limited Warranty
  • Apple Laptops: 1 Year Limited Warranty + 90 Days Complimentary Phone Support
  • Samsung Laptops: 1 Year Limited Warranty

Please refer to the product description on the individual laptop page for specific warranty details and any additional coverage that may apply.

3. What is Covered?

The warranty covers defects in materials and workmanship, including:

  • Hardware malfunctions
  • Screen or display issues (if applicable)
  • Faulty keyboard, ports, or buttons
  • Internal component failure due to manufacturing defects

4. What is Not Covered?

Our warranty does not cover:

  • Physical damage caused by misuse, accidental drops, or water damage
  • Damage due to unauthorized repairs or modifications
  • Software issues, including viruses, operating system problems, or application malfunctions
  • Consumables such as batteries (unless defective at the time of purchase)
  • Normal wear and tear (e.g., scratches, dents, or cosmetic damage)

5. Warranty Claims and Returns

If your laptop is defective within the warranty period, please follow these steps to initiate a warranty claim:.

  1. Assessment: Our support team will review your claim and may request additional information or troubleshooting steps.
  2. Return Authorization: If necessary, we will provide a Return Merchandise Authorization (RMA) number for you to send the laptop back to us or directly to the manufacturer.
  3. Repair or Replacement: Once we receive the defective product, we will either repair the laptop or send a replacement, depending on the manufacturer’s guidelines.

6. Warranty Extension Options

Some manufacturers may offer extended warranty options. Please check with our customer service team or the individual product page for more information about available warranty extensions or upgrades.

7. International Warranty

Please note that the warranty is typically valid within the country of purchase. For international warranties, we recommend contacting the respective manufacturer’s customer support or visiting an authorized service center.

8. Limitation of Liability

Hivoka.xyz’s liability is limited to the repair or replacement of defective products. We do not cover any incidental, consequential, or indirect damages arising from the use of our products.

9. Contact Information

For any questions regarding our warranty policy or to initiate a claim, please contact us:

Thank you for choosing Hivoka.xyz. We appreciate your trust in our products and are committed to providing you with the best possible service.